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INSPIRE SUMMIT '18 Recap
View Photos & Download the 2018 Speaker Presentations.
Global Trends in Luxury Travel
From building a global travel advisor network to a collection of 1,750 of the world’s best product partners, Virtuoso has been at the forefront of luxury travel innovation and trends for 30 years. In a groundbreaking global study of luxury travel insights and trends, Albert Herrera presents findings that will have an impact on how travel advisors, their clients and product and service providers address a variety of issues and needs in an increasingly complex, interconnected world.
The Most Important Culture Hacks Every Hospitality Business and Manager Must Address
The 'Hospitainment Arena', the Crossroads Where Hospitality and Entertainment Meet
Looking Back dan Looking Forward
Transforming Wellness: Incorporating Wellness into Guest Experience
Health & Wellness has been playing a big role in the upscale hospitality industry and many properties are being developed with this in mind. Rohit Verma will give an overview and include recent research on the subject and then open the discussion to the panel.
The Psychology of Guest Satisfaction
Too often we look at satisfaction metrics and goals simply as numbers or scorecards to help us improve guest experiences. While those things are important to monitor, the bigger area of opportunity is better understanding how we can leverage simple lessons in cognitive psychology to better craft strategies for long term satisfaction. We will discuss how the human brain is programmed to at times work against us, and discuss strategies you can take to better design experiences, through the lens of your guest to achieve higher levels of satisfaction and loyalty.
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